Privacy Policy
Last updated: 11-01-2026
This Privacy Policy explains how personal information is collected, used, and protected by Cue Sport Reset and Snooker Coach Matt Couch for clients in the UK and worldwide.
1. Who We Are
Cue Sport Reset is a cue sports coaching programme operated by Matt Couch, providing snooker and pool coaching in the UK and internationally, both in person and remotely.
For the purposes of data protection law, the data controller is:
Matt Couch
Trading as: Cue Sport Reset / Snooker Coach Matt Couch /Sonic Sports Ltd
Email: mattcouch147@hotmail.com
2. Who This Policy Applies To
This Privacy Policy applies to individuals who enquire about, register for, or take part in coaching services provided by Cue Sport Reset or Snooker Coach Matt Couch, regardless of their country of residence.
Where applicable, we comply with:
UK data protection law (UK GDPR)
Relevant international data protection principles for overseas clients
3. What Information We Collect
We may collect and process the following personal information:
Name
Email address
Age (if provided)
Playing background and experience
Coaching history
Practice habits and goals
Video recordings and images submitted for coaching analysis
Messages sent via email or WhatsApp
We only collect information that is relevant to providing coaching services.
4. How We Collect Information
Information is collected when you:
Complete an enquiry or background form (e.g. via Google Forms)
Contact us by email or WhatsApp
Submit videos or images for coaching feedback
Take part in coaching sessions or remote check-ins
5. How We Use Your Information
Your information is used to:
Provide personalised snooker and pool coaching
Review submitted videos and performance data
Communicate with you about your coaching programme
Manage coaching records and progress
Improve the quality and delivery of our services
Meet legal or administrative requirements
We do not sell, rent, or share your personal data for marketing purposes.
6. Video Content and Coaching Materials
For clients in the UK and worldwide:
Videos and images submitted for coaching are used only for personal coaching analysis
They are not shared with third parties
They are not used publicly without your explicit consent
Any feedback videos created as part of coaching are provided solely for your personal use.
7. Data Storage and International Access
Your information may be stored securely using:
Google Workspace (Forms, Drive, Docs)
Email systems
WhatsApp communication
As Cue Sport Reset provides services internationally, data may be accessed or stored using secure systems that operate across different countries. Reasonable steps are taken to ensure appropriate safeguards are in place to protect your information.
8. How Long We Keep Your Data
We retain personal data only for as long as necessary to:
Provide coaching services
Maintain coaching and progress records
Meet legal, tax, or business obligations
You may request deletion of your data at any time, subject to legal requirements.
9. Your Rights
Depending on your location, you may have rights under data protection law, including the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Object to or restrict processing
We will respond to reasonable requests in line with applicable data protection regulations.
10. Third-Party Services
We may use trusted third-party services to deliver our coaching services, including:
Google Forms and Google Drive
Email providers
WhatsApp
These services process personal data in accordance with their own privacy policies and applicable laws.
11. Contact
If you have any questions about this Privacy Policy or how your personal data is handled, please contact:
Matt Couch
Cue Sport Reset / Snooker Coach Matt Couch
Email: mattcouch147@hotmail.com
12. Updates to This Policy
This Privacy Policy may be updated from time to time.
The most recent version will always be available on the website.